Fistrage Returns and Exchanges
You bought boxing or wrestling gear and need to send it back. We keep the rules clear. If the equipment does not fit, arrives broken, or you simply do not want it, read this page to see how we handle your return request.
Damaged or Defective Gear
Sometimes gear takes a hit during shipping. Sometimes a factory defect slips through our quality checks. If you open your box and find a torn glove, a cracked shoe sole, or a ripped strap, we will give you a full refund. You must pack up the faulty product and ship it back to us first. We need to see the physical damage to fix our production line.
Once our warehouse receives the broken equipment, we inspect the damage and release your money back to your original payment method.
Wrong Size Exchange
Fighting gear needs to fit tight. A loose wrestling shoe or a tight boxing glove ruins your training. If you ordered the wrong size, we will replace it with the correct one. You need to send the original item back to our facility.
When you receive your new boxing shoes or wrestling singlets, try them on indoors on a clean carpet. Do not walk outside in the shoes. Do not take them to the gym. If you scuff the soles on concrete, the shoes become used gear and we will not accept the exchange. As soon as your clean return box arrives, we will pack the correct size and ship it out to your address.
Change of Mind Returns
We offer free shipping on many orders. If you take advantage of free shipping but later decide to return the gear just because you changed your mind, you must pay the return shipping costs. We accept returns for personal preference, but you must buy your own shipping label at the post office. We do not cover the freight cost for buyer remorse.
Pack the item carefully. Put the gear inside a proper cardboard shipping box to protect the original packaging.
Strict Condition Rules
We sell combat sports equipment. Hygiene matters. We do not take back used fighting gear under any circumstances. Your return must meet specific standards before we issue a refund or a size swap.
-
The item must be completely unworn and unwashed.
-
You cannot hit heavy bags or spar in the gloves.
-
You cannot roll on the mats in the wrestling shoes.
-
All original factory tags must remain attached to the equipment.
-
The item must stay inside its original plastic packaging or shoe box.
If we open your return box and find sweat, dirt, oils, or scuff marks, we will reject the return. We will not issue a refund for used items.
Hygiene Exceptions
Some items cannot be returned at all. We do not accept returns on mouthguards, groin protectors or opened hand wraps. Once you open the packaging for these specific items, they belong to you. We enforce this rule to protect the health of all our customers.
How to Send Your Gear Back
Do not ship a box back to the return address on your package without talking to us first. Follow these steps to get your refund or exchange moving.
-
Email our support team at suport@fistrage.com with your order number.
-
Tell us exactly what you need. Choose whether you want a size swap, a refund for a defect or a standard return.
-
Attach a clear photo to your email if the product arrived damaged.
-
Wait for us to respond with the shipping address of warehouse.
-
Pack the gear snugly packed in a solid shipping box.
-
Buy a shipping label with a tracking number.
-
Reply to our email with your tracking number so we know the box is moving.
Refund Timelines
Returns take time to process. When the delivery truck drops your box at our warehouse, our team opens it and inspects the gear. This physical inspection takes up to two business days. If the gear passes the check, we process your refund immediately. Your bank or credit card company will take a few extra days to post the money back to your account.